At DesktopNerd.com, we aim to provide high-quality products that enhance your workspace and bring satisfaction to your shopping experience. If you are not entirely satisfied with your purchase, we’re here to help with a straightforward and transparent refund policy.
Eligibility for Refunds
- Returnable Items: Items must be in their original condition, unused, and in the original packaging.
- Timeframe: Refund requests must be initiated within 30 days of receiving your order.
- Non-Returnable Items: Certain items, such as clearance or customized products, may not be eligible for refunds. This will be clearly noted in the product description.
Refund Process
- Submit a Request: Contact us at support@desktopnerd.com with your order details and reason for the refund.
- Approval & Instructions: Once your request is approved, we will provide you with instructions for returning the product.
- Inspection & Approval: Upon receiving your returned item, we will inspect it. If it meets the eligibility criteria, we will process your refund.
- Refund Method: Refunds will be issued to the original payment method used during purchase. Please allow up to 7 business days for the refund to reflect in your account.
Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or we have made an error.
- We recommend using a trackable shipping method to ensure your return is received.
Damaged or Defective Products
If your product arrives damaged or defective, please notify us within 7 days of delivery. Provide photographs of the issue, and we will arrange a replacement or refund at no additional cost to you.
Exchanges
Exchanges are handled on a case-by-case basis. Please contact us to discuss your needs.
Contact Us
For questions or concerns about our refund policy, feel free to contact our customer support team at support@desktopnerd.com. We’re here to help!
Thank you for choosing DesktopNerd.com to enhance your workspace!